This error means that the app has experienced an authentication error and can't verify your account information. Please retry the action, and if that doesn't work, force close and reopen the app.
Please see the following articles on how to force close an app on:
If that still doesn't help, please make sure you have the latest update of Explain Everything Whiteboard installed on your device. To do this, simply follow the same steps as you would when downloading the app. If there's no Update option in the store, this means you have the latest version available for your device.
If that still doesn't help, please sign out of your account and sign in again.
To sign out of your account:
- Go to the Main Menu in the upper right corner.
- Select your username.
- Scroll the Profile Page to the bottom and select Sign out.
- Go to the Main Menu in the upper right corner.
- Select your username.
- Scroll the Profile Page to the bottom and select Sign out.
Note: You should return to the sign-in screen after you sign out. If you signed in with Google and weren’t signed out properly, switch off the Google Drive and YouTube integrations in the app settings (go to Main Menu > Settings > Integrations tab) and ‘kill’ the app.
This problem does not occur when using the Web version of Explain Everything.